Postage Conditions & FAQ's

We are currently only able to offer standard delivery options for our products. We will be adding express delivery options in the near future as they become available to us.

We attempt to despatch all our orders within 2-3 working days of the order receipt. The delivery process itself takes 3-5 days, with most orders being received within 5 working days. 

Our Standard Delivery Charges                     Additional Postage Services

Why do I need to register?
By registering, you give us the opportunity to offer our best possible service to you. It will also help by reducing time for you on future visits, and is also helpful when using the payment processing system. Additionally it enables us to communicate effectively with you.

How do I pay?
You can use all major credit & debit cards, as well as PayPal.

Can I send an item abroad?
No, we do not currently offer deliveries outside of England, Scotland, Wales & Northern Ireland. However, this may change in future.

Can I send an item to the Channel Islands?
No, we do not currently offer deliveries outside of England, Scotland, Wales & Northern Ireland. However, this may change in future

I have several parcels going to the same address - is this one charge?
No. We do not offer a consignment rate so you will be charged for each individual parcel.

Why have I not received a confirmation email?
Check your email spam filters have not moved the email into a Spam or Deleted folder. To avoid this happening in future, add This e-mail address is being protected from spambots. You need JavaScript enabled to view it to your email recipient or ‘Safe’ list. Additionally, please check that the email address registered on your account is your correct email address.

The postcode I am entering cannot be found?
We use the most up to date Postcode Address Files, so if the post code is not found please check it and try again. Please note that new housing estates in particular do take some time to appear on the Postcode file. Additionally, though we cover the vast majority of the country we do not cover some areas. If you are requiring collections from a business address then please contact us for further information.

I am having problems registering on your website
Please use contact us and we will endeavour to help you.

Why do I not receive an order confirmation email?
Emails can be filtered out as suspected spam. The filtering may be performed by your ISP or by your email client/security software. You should set a rule to always allow (whitelist) mail from This e-mail address is being protected from spambots. You need JavaScript enabled to view it